HEALTH MANAGEMENT

MedHealth’s Health Management Services division works in partnership with our customers to develop innovative service delivery solutions to address challenges in their portfolios. We bring together a team of expert health professionals and care coordinators to deliver population health solutions to improve health, safety and wellbeing. We partner with employers (government and corporate) who manage diverse, dynamic and geographically dispersed workforces, to deliver performance and outcome-focused healthcare that provides value on investment.

Our Cogent Thinking brand delivers occupational health, wellbeing and injury management solutions tailored to each customer’s business requirements across Australia. Their services span the entire career lifecycle including pre-employment medicals, injury prevention programs and health monitoring, to 24/7 incident triage and early intervention programs. This includes transparent RTW supports for work and non-work-related psychological concerns, and EAP. These services are supported by a national network of 3,000+ providers, including GPs, physiotherapists, psychologists, imaging and pathology specialists, and other allied health professionals.

VIRTUAL CARE

Access to 24/7 health consultant virtual triage for immediate support and advice, escalation to emergency physician if required and coordination of medical appointments.

RECOVERY AND RTW

Outsourced return to work coordination, claims management consultancy and expert in-house secondments

MENTAL HEALTH

Psychological injury triage, employee assistance programs (EAP) and proactive management and referral pathways.

OCCUPATIONAL HEALTH ASSESSMENTS

The coordination and delivery of pre-employment medicals, digital risk-based assessments, legislative and specialised medicals.

INJURY PREVENTION

Proactive health services including comprehensive health monitoring, skin checks and occupational cancer screening, vaccinations, and absence management.

POPULATION HEALTH

Drawing together the diverse capabilities across all brands of MedHealth to deliver outcome focused population health solutions.

CASE STUDY

MedHealth’s Integrated Health Services Model

MedHealth has partnered with a leading government emergency service agency to co-design and implement a world-class, integrated occupational healthcare model, revolutionising how health services are delivered to their workforce. This innovative approach addresses longstanding systemic health and organisational challenges and tackles fragmentation of services, health equity, and value for money.

Key Innovations implemented:

Geographically Dispersed Service Model: Expanding healthcare access to rural and remote areas.
24/7 Triage Services: Immediate injury, illness and psychological management support.
Expanded Access to EAP and Psychological Services: Enhancing mental health support services, including evidence and trauma informed prevention interventions.
Integrated Reporting Solutions: Streamlining data for enhanced health insights, informed decision-making and longitudinal population health data.
Patient-Centred: Digital employee health record with a unified service model that offers all health services under a single point of contact.
Outcome focussed: A co-designed model which focuses on enabling organisational capabilities by protecting worker health, safety and wellbeing

Solution:

MedHealth’s integrated health services program is a novel, comprehensive package that blends occupational medical care with holistic employee support. The program includes:

A tailored patient management system
24/7 triage and care coordination
Employee Assistance Programs (EAP)
Health assessments (Pre-Employment, Health Monitoring, HazMat, Vaccinations, Separation)
Occupational health services including cancer screening, specialist services, preventative health programs, rehabilitation and allied health services and occupational hygiene services

Outcomes:

Early Intervention: 92% success rate getting individuals back to work within 3 days.
Work Capacity Certification: MedHealth’s network providers increase the chance of capacity certification by 71% compared to community providers.
Mental Health Support: Targeted mental health programs resulted in a 50% reduction in extremely severe and severe presenting cases following intervention.
Health Outcomes: Early detection of cardiovascular issues enabled timely interventions, reducing severity, long-term impact, and preventing medical events.
Population Health Insights: Longitudinal tracking of occupational health risks enabling informed decisions on preventative workplace health initiatives, resource allocation, and evidence-based strategies to optimise healthcare and workforce management.

With measurable outcomes in health improvement, operational efficiency, and value for money, MedHealth is setting a new global standard in workforce health, leading the way toward a healthier, more productive future for employees and organisations alike.

CASE STUDY

Easy Access to a Second Opinion

MedHealth’s Health Management Services was engaged by one of Australia’s largest private health insurers to design and implement a second opinion service.
The service provides people with complex medical conditions with timely access to MedHealth’s extensive network of independent medical specialists, providing valuable information and peace of mind around health concerns.

The Health Management Services team:

Developed the client journey in partnership with the insurer
Partnered with MedHealth’s Specialist Services division to ensure all clinical considerations were met
Engaged the office of the Chief Medical Officer to identify suitably credentialed specialists
Set up a contact centre and central platform to provide a single point of contact for the client whilst enabling appointment of the most appropriate medical specialist irrespective of MedHealth brand

The result is a service that has benefited all:

Creating unique brand equity for the insurer
Providing high client satisfaction, with an NPS of +85
Creating a new way for our medical consultants to provide their expert opinion

CASE STUDY

Injury Hotline in a Healthcare Setting

A healthcare provider launched a national early intervention immediate response program. The aim was to:

Promote recovery at work
Provide managers with the skills required to effectively support injured employees within the workplace

The program was developed and implemented by the Group WorkCover Manager partnering with Cogent Thinking for the service delivery. The program supports managers and their employees during the incident reporting and injury management process.

It includes an incident hotline, accessible 24/7, providing immediate access to a multidisciplinary team of allied health professionals, expertly trained in RTW across jurisdictions nationally. The incident response team telephonically triages the injury, provides first aid, advises any workplace restrictions and determines if a GP or Physiotherapist appointment is required. As it is the manager who calls the hotline on behalf of the injured employee, a conversation takes place immediately to confirm suitable duties and any supports that can help the employee remain safely at work.

The results achieved through the program include:

93% reduction in claim conversion
0.2% reduction in EPR
100% increase in incident reporting
$980,000 reduction in FY17/18 premium

CASE STUDY

Putting Members First

In partnership with a large life insurer, MedHealth established a unique service delivery model to support clients with mental health conditions when lodging an income protection claim. MedHealth’s team of care coordinators arrange for a nurse to visit clients in their home to assist with the completion of the claim forms, and then arrange for a qualified Psychiatrist to contact the treating doctor to gain appropriate medical information about their claimed condition.

The aim of this initiative is to:

Enhance the claims lodgement process, ensuring that lodging a claim was as easy as possible for clients in their time of need
Better gather the right information up front and understand the client’s claimed condition and reasons for being unable to work
Positively engage with our customers about their recovery, and wellness including discussing the health benefits of good work

Outcomes have included:

13 day reduction in time from claim notification to claim lodgement
20% increase in referrals to the rehabilitation team to engage in return to work support
4 week reduction in time from claim lodgement to first payment