DEFENCE AND VETERAN SERVICES

MedHealth and several of our brands are long-standing Defence and Commonwealth partners. Over the past decade, our 900+ Medical Specialists and 3,700+ Allied Health and employment professionals have supported more than 70,000 current and former Defence Members, along with their partners and families.

We have in-depth knowledge of the complex and co-morbid injuries, illnesses and conditions that can impact current and former Defence Members, and the unique barriers that can impact wellbeing and recovery.

To ensure our services are contemporary and relevant to emerging trends, we draw on the expertise and lived experience of the Defence community to co-design our offering.

This includes a Veteran Advisory Board, comprising team members who are Veterans or have current or past serving family members. We also leverage our partners in research, product development, and service delivery, including Monash University, Phoenix Australia (Centre of Excellence in Posttraumatic Mental Health), and Invictus Australia.

Through our brand IPAR, we are premier partners of Invictus Australia, harnessing the power of sport to assist in recovery, rehabilitation and reintegration of service men and women. This partnership has seen more than 13,000 Veterans & Family Participants strengthen their mental and physical health.

SAFETY SERVICES

We deliver bespoke assessments, training and services that create healthy workplaces and people. This includes in-home assessments to enable independence, recovery and activities of daily living.

WELLBEING SERVICES

Acting early in rehabilitation has shown to reduce the occurrence and severity of injury or illness. We take a client-centred and outcome-focused approach when helping people move forward after injury or illness and remain at or return to work.

CLINICAL SERVICES

To build awareness and resilience in all areas of health, we provide clinical psychology and exercise physiology services. We assess each client, then develop a suitable therapeutic program to meet the unique needs of the individual.

CAREER TRANSITION AND EMPLOYMENT SERVICES

We support people with unique levels of biopsychosocial complexity to successfully transition from one employment type to another.

INDEPENDENT MEDICAL OPINIONS

Our medical specialists provide independent opinions on diagnosis, causation, treatment, functional capacity and expected recovery outcomes for a person who is injured/ill giving you reliable information to make decisions and move forward.

SECOND OPINIONS AND GUIDANCE

Invaluable for validating a course of action including the right diagnosis or surgical relevance, we provide independent second opinions for patients, treating doctors or case managers to guide them towards an evidence-based pathway.

OPTIMISE MEDICATION USE, REDUCE RISK

We work collaboratively with all parties to ensure the best medication use, identify non-pharmacological alternatives, reduce safety risks and educate all parties.

ADVISORY SERVICES

We work in partnership with our customers to co-design and develop innovative service delivery solutions to address challenges in their portfolios and deliver client-centric support to individuals.

CASE STUDY

Allied Health

MedHealth has extensive experience working with current and former serving Defence Members, which has informed our understanding of the social, psychological, and practical barriers that Members experience when seeking treatment.

Our consultants use a health coaching model that includes psychoeducation to assist the Member or Veteran understand their condition and the research that supports various treatments.

Together, our consultants facilitate engagement with a multi-disciplinary treatment team and provide education and skills to encourage independent engagement with treatment. We also provide education and upskilling to encourage recovery and return to wellbeing.

CASE STUDY

Specialist

MedHealth has been providing high quality ‘fit for purpose’ medical assessment services to DVA and the Australian Defence Force for more than two decades.

We have amassed substantial experience and capabilities in delivering independent medical examinations (IMEs) in the following areas:

Informing eligibility (initial liability) decisions
Assessing capacity and return to work
Evaluating permanent impairment in accordance with the requirements and methodologies stipulated by the relevant current and prior Acts.

CASE STUDY

Surgical Second Opinions

There are often multiple options for treating a person who is injured or ill. When the recommended way forward is surgery, it is valuable to assess all options. Sometimes, intervention is not necessary or may have complications and require complex rehabilitation. Conversely, delaying necessary surgery can have a negative impact.

This Surgical Second Opinion Service delivers to all parties:

The client receives an informed second opinion and treatment options to discuss with their doctor.
The customer gets a prompt and robust second opinion which comprises comprehensive clinical reasoning, and high quality, relevant medical evidence to support recommendations and advice. This information enables timely decision-making on cost approval requests.